Cross-Operator Deposit Limits (Germany)

What is a deposit limit, and why should I use one?

A deposit limit controls how much money you can deposit daily, weekly, or monthly.

It helps you manage your spending and play responsibly.

 

How does the cross-operator deposit limit work?

The cross-operator deposit limit is a mandatory monthly limit shared across all German operators.

• It cannot be removed or increased beyond €1,000 per month
• It applies across all payment methods
• It resets on the first day of each calendar month
• It is separate from your self-imposed deposit limits

Daily and weekly limits remain optional.

 

How can I check how much I can deposit based on my cross-operator deposit limit?

If your deposit exceeds the remaining amount available, you will see a message showing how much you can still deposit.

If you have not reached your limit but your available deposit balance appears incorrect, contact LUGAS for assistance through their contact form or FAQ.

Visit:

gluecksspiel-behoerde.de.

 

How can I change my cross-operator deposit limit?

You can change your cross-operator deposit limit by following the steps for your platform:

Additional rules:

• Lowering your limit takes effect immediately
• Increasing your limit takes a few days
• If you request an increase with another operator, your most recent request will be queued

 

How do self-imposed deposit limits work?

Self-imposed limits track your deposits over a rolling period:

• Daily: last 24 hours
• Weekly: last 7 days
• Monthly: last 30 days

Example:

• If you deposited €10 in the past 24 hours, €10 counts toward your daily limit
• If you deposited €10 in the past 7 days, €10 counts toward your weekly limit
• If you deposited €10 in the past 30 days, €10 counts toward your monthly limit

If you cannot deposit, you may have reached your limit and must wait for it to reset.

You can check your last seven days of transactions in the ‘Cashier’ under ‘Transaction History’.

If no self-imposed limits are set, you may have reached the payment method limit.

 

How can I set up a self-imposed deposit limit?

Follow the steps for your platform:

 

How do I increase or lower my self-imposed deposit limit?

You can change your daily or weekly limits, but not the regulatory monthly limit.

• Monthly limits cannot exceed €1,000
• Changes apply after the current limit period ends

Timeframes:

• Daily and weekly limits run for 7 days
• Monthly limits run for 30 days

Approval rules:

• Increasing a limit takes 7 days
• Lowering a limit takes effect immediately

 

Can I reverse a deposit limit?

No. Deposit limits cannot be reversed.

You can only change your limit after the current period expires.

• Daily and weekly limits: 7 days
• Monthly limits: 30 days

After that, you can set a new limit in the ‘Responsible Gaming’ section.

Increasing a limit takes 7 days, while lowering takes effect immediately.

 

What is the difference between a regulatory and a self-imposed deposit limit?

• A self-imposed limit is set by you
• A regulatory limit is set by law

You must always stay within both limits. You can only deposit up to the lower of the two.

 

What is the difference between a spend limit and a deposit limit?

• A deposit limit controls how much you can deposit
• A spend limit controls how much you can use to play

If you reach your spend limit, you cannot play Poker or Vegas games, even if you still have funds in your account.