Transfer information and help

Why can't I send or receive transfers?

Your account may need to pass a security check before you can process transfers. Contact us with the details of the issue you're experiencing and use 'Unable to send or receive transfers' as the subject line.

I didn't receive my transfer

If you're waiting to receive a transfer from another player, contact them directly to ask about the delay, as our Privacy Notice prevents us from discussing other players' accounts.

You can also ask them to contact us using the email address that's registered to their account, so we can check if there's an issue.

I need to reverse my transfer

As part of our company policy, players are responsible for ensuring they've entered the intended recipient's correct details. However, if you've transferred funds to the wrong person, contact us as soon as possible with the details below, and we'll try to reverse the transfer.

• Date
• Time
• Amount
• Username of the recipient

What are transfer confirmations?

It's crucial to us that we keep your account safe. Transfer confirmations are part of our security procedures to help us prevent fraud. You can find more details about transfer rules in our General Terms.