Not receiving emails from us

Look in your junk or spam folders for any emails from us.

If you find one, open it and press the option to 'Report not spam' or similar.

Sometimes, our emails can be moved to a specific folder. If you need to do that, you should see an option to move to a more visible folder.

Other steps to try

• Add our email address to your address book or contact list.
• Take a look at the filtering rules for your email account.
• Check out the mail management settings if you use a third-party app to manage your emails.

Changing your email address

If you still have issues, try using a different email account, like Gmail or Yahoo.

This article details how to change the email address connected to your account.